1. Apxium Help Center
  2. Apxium Collect
  3. APX Auto (Direct Debiting Invoices)

Request to hold APX Auto debit

If you/your client wanted to hold the debit or reprocess a payment on another date or hold any further payment attempts until a given date, the system would not be able to do so if the invoice has APX Auto theme/branding.

The system does not have the flexibility to hold the process and will process it on the expected debit date. 

See articles APX Auto Debit Processing and APX Auto Payment Failures

We can disable the APX auto-debit function if you wish, however, that will delete the APX Payment method as well to prevent the auto-debit. We can then re-enable the APX Auto function on their preferred date, however, you will need to source the payment method again from the client and manually add in the debtor payment method screen on your merchant administrator dashboard or get them to re-enter it on the client engagement portal that they accepted. That should flow through to Apxium for auto debit.

If you wish to proceed with disabling the APX Auto function for a specific debtor, please contact Apxium support at support@apxium.com.