--- title: SMS communications description: SMS communications --- [Skip to content](https://support.apxium.com/knowledge/sms-communications#main-content) English Show submenu for translations ![apxium-logo.png\]](https://support.apxium.com/hs-fs/hubfs/Logos/apxium-logo.png?width=144&height=50&name=apxium-logo.png) Open main navigation Close main navigation - English Show submenu for translations Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Apxium Help Center](https://support.apxium.com/knowledge?hsLang=en) 2. [Apxium Collect](https://support.apxium.com/knowledge/apxium-collect?hsLang=en) 3. [Communications](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#communications) # SMS communications SMS messages are sent to your clients between 1-2 PM AEST on a daily basis. \[Australia only\] The SMS reminders contain the merchant’s name as the sender and the message has the merchant's name on it as well including the link to pay their outstanding invoice. We use Message Media as our SMS-sending provider and we do use shortened URL service . ![Screenshot 2024-08-06 144406](https://support.apxium.com/hs-fs/hubfs/Screenshot%202024-08-06%20144406.png?width=481&height=432&name=Screenshot%202024-08-06%20144406.png)   SMS are specific to each communication. We can send SMSs for Invoices, Statements or Overdue Reminders. SMS settings are connected to email communications settings hence the system cannot set different timing rules for SMS alone.   #### [**SMS Sender ID**](https://support.apxium.com/knowledge/sms-communications#sms-sender-id)   The Business name may only contain the characters:  a-z A-Z 0-9 and - or \_  and can only reflect 11 characters without space.   #### [**SMS / Mobile Number format**](https://support.apxium.com/knowledge/sms-communications#sms-mobile-number-format) The mobile number for SMS communications is taken from the “Mobile Number” field in your accounting system. See **[Communications Data Integrity](https://support.apxium.com/knowledge/communications-data-integrity-collect-auditsafe?hsLang=en)** for more information on where we pick up the client's contact information based on the accounting system you are using. The mobile number **gets cleaned** on import into our system. This means the debtor would still receive SMS even if the mobile field has extra space/text/character on it.  ie. 0435 0614 145 (Gabor) 0435 0614 145 Gabor - manager   If the client has no mobile number in your accounting system, no SMS will be sent. #### [**SMS Customisations**](https://support.apxium.com/knowledge/sms-communications#sms-customisations) **Request to add client name and amount of invoice in SMSs.**  SMS had limited characters and a lot of it unfortunately is taken up by the long URL.   #### [**Request to turn off SMS for specific clients**](https://support.apxium.com/knowledge/sms-communications#turning-off-sms-for-specific-clients) We can’t turn off SMS on a debtor basis and it can only be turned off universally. We suggest removing the mobile number from the addresses/contacts page in your accounting systems to ensure no SMS will be sent out. Alternatively, you can disable the client communications in the Apxium dashboard but that suspends both all of their email and SMS communications.  #### [**Sending SMS without Email Communications**](https://support.apxium.com/knowledge/sms-communications#sending-sms-without-email-communications) SMS reminders are dependent on the dispatch of an email communication. If an email is not sent, the corresponding SMS will not be transmitted. Where it is necessary for an SMS to be issued without sending to the debtor’s actual email address, a placeholder or “dummy” email address may be entered to ensure the email—and therefore the SMS—is successfully sent. #### [SMS sent to the wrong client](https://support.apxium.com/knowledge/sms-communications#sms-sent-to-the-wrong-client) If a client says that they received an SMS about an outstanding invoice but is not aware of any outstanding invoice with you, please follow the steps below. - Verify the mobile number who received the message. - Contact Apxium support and provide the relevant information and we will investigate it for you. ![](blob:https://onebox.atlassian.net/e483db8c-b027-4a7e-b4f7-dab32302f390#media-blob-url=true&id=f082ee55-385f-4bae-9d81-2bc84f30162d&collection=contentId-1046577184&contextId=1046577184&mimeType=image%2Fpng&name=image-20200330-070329.png&size=32318&height=207&width=397&alt=) - [Article Navigation Guide](https://support.apxium.com/knowledge/article-navigation-guide?hsLang=en#main-content) - 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