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  3. Instalment Agreements (Non-SOR On Balance Sheet Instalments)

Payment Rejection on Instalment Agreement

What will happen if a payment has been rejected on an instalment agreement?

If the payment failure occurs on the first instalment, the schedule will be automatically cancelled with no fees.

If the payment failure occurs subsequently to the first installment, the system will send the client an email informing them of the payment failure and that we will re-try the debit in seven days. 

If on the third try the debit fails again, the schedule will be cancelled. An email will be sent informing them about the schedule cancellation.