Payment error message: E-check processing disabled for this account

The error indicates that there is a block within Payrix on the bank account being used for the transaction. In most instances, this is due to a return that was received in a previous eCheck transaction.

The block is automatically placed by the system to prevent future returns. If Payrix receives too many returns, it could be in violation of its agreement with NACHA.

To remove this block, the client will need to provide a bank letter from their bank stating this transaction is authorized. Once we provide that bank letter to Payrix via a support ticket, they will then remove the block and the payout will proceed as normal.