Payment Dishonours on Regular Invoice

What happens if payment dishonour occurs on a regular invoice?

If an ad-hoc debit is rejected for whatever reason (insufficient funds, invalid account details etc), the system informs the client but does not retry and debit again.

No payment failure notification will be sent to the merchant administrator as the system will do a logic check what is the current status of the invoice and continue to send reminders based on the communication rule you set.

A $5.50 Direct Debit dishonour fee will incur per dishonour. You may pass this on to your client if you wish.

A Dishonour Report is generated on a monthly basis and is available under the Reports Menu