--- title: How to void a transaction in the Portal description: How do we void a transaction using the Payrix Portal? --- [Skip to content](https://support.apxium.com/knowledge/how-to-void-a-transaction-in-the-portal#main-content) English Show submenu for translations ![apxium-logo.png\]](https://support.apxium.com/hs-fs/hubfs/Logos/apxium-logo.png?width=144&height=50&name=apxium-logo.png) Open main navigation Close main navigation - English Show submenu for translations Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Apxium Help Center](https://support.apxium.com/knowledge?hsLang=en) 2. [Apxium Pay My Bill](https://support.apxium.com/knowledge/apxium-pay-my-bill?hsLang=en) 3. [Payrix](https://support.apxium.com/knowledge/apxium-pay-my-bill?hsLang=en#payrix) # How to void a transaction in the Portal ## How do we void a transaction using the Payrix Portal? **STEP 1**  - Locate the relevant payment that you would like to cancel/void by  selecting Payment History on the Dashboard menu.  ![](https://support.apxium.com/hs-fs/hubfs/undefined-2.png?width=178&height=254&name=undefined-2.png) **STEP 2** - Scroll down the page to locate the relevant transaction or enter the  Transaction ID, Cardholder’s name, Amount etc. in the search bar to pull up  the payment you want to void.  ![](https://support.apxium.com/hubfs/image-png-May-03-2023-03-55-06-4208-PM.png)   **STEP 3** - When the relevant transaction is selected from the Payment history, you will be redirected to the payment’s profile page.   If the transaction status is Approved, you can void or cancel the  payment.  ![](https://support.apxium.com/hubfs/image-png-May-03-2023-04-01-50-1501-PM.png) To make sure it’s the right transaction, highlight transaction ID and checked  on Apxium Payments\>Facility ID.    ![](https://support.apxium.com/hubfs/image-png-May-03-2023-04-05-18-6652-PM.png)   **STEP 4** -  Hit the Void Transaction button and enter the amount to void.  ![](https://support.apxium.com/hs-fs/hubfs/image-png-May-03-2023-04-09-08-3199-PM.png?width=676&height=286&name=image-png-May-03-2023-04-09-08-3199-PM.png)   **STEP 5** - Void button will no longer be visible. A related transaction with  a unique Transaction ID (TXN ID) and profile page  will be created  within Payrix, in addition to the original payment’s profile.   **IMPORTANT INFORMATION: ** Any approved transactions **voided/cancelled at the same day before 7PM EST**, no transaction will go through and no funds will  be collected.   If the **Transaction status is Captured**, then the funds will go  through. You may choose the “Refund” icon option.  **Void Transaction for Credit Card payments so that the approved  payment will be excluded from your daily batch and reverse the  authorization. ** **Cancel Transaction for ACH to prevent the transaction from going  through and being charged to the account. The account holder  may see a hold in their account for funds but this should drop off  after a few days.**   **Payments are instantly allocated to Star, hence you need to  un-allocate the payment of the original invoice and make a  negative against the payment. ** **Once the invoice is un-allocated in Star, it will sync to Apxium  and will appear as payable for the client to pay again.** - [Article Navigation Guide](https://support.apxium.com/knowledge/article-navigation-guide?hsLang=en#main-content) - [Article Navigation Guide](https://support.apxium.com/knowledge/article-navigation-guide?hsLang=en#article-navigation-guide) - [Apxium Collect](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#main-content) - [General Features](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#general-features) - [Communications](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#communications) - [Client Experience](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#client-experience) - [Payments, Settlements & Reconciliations](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#payments-settlements-reconciliations) - [Engagement / Proposals](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#engagement-proposals) - [APX Auto (Direct Debiting Invoices)](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#apx-auto-direct-debiting-invoices) - [Instalment Agreements (Non-SOR On Balance Sheet Instalments)](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#instalment-agreements-non-sor-on-balance-sheet-instalments) - [Professional Fee Funding (SOR) - Funded Instalments](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#professional-fee-funding-sor-funded-instalments) - [Reports](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#reports) - [Integrations](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#integrations) - [Onboarding Articles & Other Helpful Guides](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#onboarding-articles-other-helpful-guides) - [Apxium Audit Safe](https://support.apxium.com/knowledge/apxium-audit-safe?hsLang=en#main-content) - [General Features](https://support.apxium.com/knowledge/apxium-audit-safe?hsLang=en#general-features) - [Creating Offers/Subscriptions](https://support.apxium.com/knowledge/apxium-audit-safe?hsLang=en#creating-offers-subscriptions) - [Offer Emails and Documentation](https://support.apxium.com/knowledge/apxium-audit-safe?hsLang=en#offer-emails-and-documentation) - [Accepting / Declining Audit Safe Subscription](https://support.apxium.com/knowledge/apxium-audit-safe?hsLang=en#accepting-declining-audit-safe-subscription) - [Active Audit Safe Subscriptions](https://support.apxium.com/knowledge/apxium-audit-safe?hsLang=en#active-audit-safe-subscriptions) - [Audit Safe Renewal / Rollover](https://support.apxium.com/knowledge/apxium-audit-safe?hsLang=en#audit-safe-renewal-rollover) - [Pricing](https://support.apxium.com/knowledge/apxium-audit-safe?hsLang=en#pricing) - [Others](https://support.apxium.com/knowledge/apxium-audit-safe?hsLang=en#others) - [Apxium Pay My Bill](https://support.apxium.com/knowledge/apxium-pay-my-bill?hsLang=en#main-content) - [Pay My Bill](https://support.apxium.com/knowledge/apxium-pay-my-bill?hsLang=en#pay-my-bill) - [Payments and Settlements](https://support.apxium.com/knowledge/apxium-pay-my-bill?hsLang=en#payments-and-settlements) - [Communications](https://support.apxium.com/knowledge/apxium-pay-my-bill?hsLang=en#communications) - [APX Auto (Direct Debiting Invoices)](https://support.apxium.com/knowledge/apxium-pay-my-bill?hsLang=en#apx-auto-direct-debiting-invoices) - [Payrix](https://support.apxium.com/knowledge/apxium-pay-my-bill?hsLang=en#payrix) - [Client POS - Non Integrated \[North America\]](https://support.apxium.com/knowledge/client-pos-non-integrated-north-america?hsLang=en#main-content) - [Client POS - General Features](https://support.apxium.com/knowledge/client-pos-non-integrated-north-america?hsLang=en#client-pos-general-features) - [APX Capital - Tax Pay for Introducers](https://support.apxium.com/knowledge/apx-capital-tax-pay-for-introducers?hsLang=en) - [APX Capital - Tax Pay For Borrowers](https://support.apxium.com/knowledge/apx-capital-tax-pay-for-borrowers?hsLang=en) [![Apxium Advanced Software Solutions for Accountant](https://support.apxium.com/hs-fs/hubfs/Logos/apxium-logo.png?width=144&height=50&name=apxium-logo.png "Apxium Advanced Software Solutions for Accountant")](http://www.apxium.com?hsLang=en) Copyright © 2025, Apxium HQ