How to Resend Previously Sent Email to your Clients

You can resend any type of email listed on the 'Email Sent' page, including Audit Safe Offer emails, payment confirmations, and etc.

Here’s how it works:

• Navigate to Admin > Sent Emails in your dashboard.

• Choose the email you wish to forward, and click the hamburger menu in the Actions column.

• From the Actions dropdown, select Forward Email.

• A new window will appear, allowing you to manually enter the recipient's email address.

Alternative Ways to Resend Your Emails to Your Clients

• Via Pay My Bill URL on your website
  • Go to your Pay My Bill URL <your Apxium URL with /pay >  and enter the invoice number and the amount or whatever is required on this page.

• • Copy the URL and send it to the client which will direct them to their own portal to make a payment.

• Via the Notifications page in the Apxium Merchant dashboard
  • Left-click on the debtor and choose Notifications. Select New Invoice /Payment Instructions or any Overdue Reminders.
  • Click on the hyperlinked Pay My Bill or Payment Options button. It will direct you to the client's dashboard.
  • The client can access or download a copy of their invoice by clicking Select/View Invoices or going to the Invoices/Payments page.
  • Go to the “View Menu” on the top right corner of the dashboard and click the linked invoice on the “Select/View Invoices” or the “Notifications” page.

If you requested to disable the View Invoice function, you can ask your client to go to the Notifications page and open any recent Statement or Overdue Reminder email to access the hyperlinked button that will direct them to their own portal.