How do we cancel this type of payment?
If you attempted to cancel the pending DDR transaction on the same day, the pending payment will appear as Failed payment in Invoices/Payments and the client will receive a dishonor email.
To Cancel an ACH or Bank account payment, simply click on the debtor that you wish to process and click on Invoices and Payments. Once there, look for the ACH payment that you wish to cancel.
You will be asked to confirm if you are sure to cancel the payment. Click Yes.
Once done, you will see that the payment has failed or it has been declined.
If the ACH payment is still waiting to be captured, it will be cancelled. If it's too late, you will get an error message stating "This payment cannot be cancelled".