--- title: Engagement Communication Modules description: "    Client Engagement Email:   Engagement Queries/Notifications: Note: Engagement Question Emails are being sent to the merchant's general mailbox by default.  There is a configurable option to send" --- [Skip to content](https://support.apxium.com/knowledge/engagement-communication-modules#main-content) English Show submenu for translations ![apxium-logo.png\]](https://support.apxium.com/hs-fs/hubfs/Logos/apxium-logo.png?width=144&height=50&name=apxium-logo.png) Open main navigation Close main navigation - English Show submenu for translations Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Apxium Help Center](https://support.apxium.com/knowledge?hsLang=en) 2. [Apxium Collect](https://support.apxium.com/knowledge/apxium-collect?hsLang=en) 3. [Engagement / Proposals](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#engagement-proposals) # Engagement Communication Modules     [**Client Engagement Email:**](https://support.apxium.com/knowledge/engagement-communication-modules#client-engagement-email) ![](https://support.apxium.com/hs-fs/hubfs/Engagement%20Email-png-Sep-13-2023-04-51-41-4662-AM.png?width=500&height=568&name=Engagement%20Email-png-Sep-13-2023-04-51-41-4662-AM.png)   [**Engagement Queries/Notifications:**](https://support.apxium.com/knowledge/engagement-communication-modules#engagement-queries-notifications) ![](https://support.apxium.com/hs-fs/hubfs/Engagement%20QuestionsQuery%20Notifications-png-1.png?width=688&height=417&name=Engagement%20QuestionsQuery%20Notifications-png-1.png) Note: Engagement Question Emails are being sent to the merchant's general mailbox by default.  There is a configurable option to send these to the partner instead of a generic mailbox. Please contact Apxium Support if you wish this to be configured.   [**Engagement Acceptance Emails**](https://support.apxium.com/knowledge/engagement-communication-modules#engagement-acceptance-emails) ![](https://support.apxium.com/hubfs/Engagement%20Acceptance-png-1.png) Engagements Acceptance E-mails to the merchant show important information such as the person who accepted the engagement, the name of the partner and the time stamp of acceptance. Note: Engagements Acceptance E-mails are being sent to the merchant's general mailbox by default.  There is also a configurable option to send the engagement acceptance e-mails to the Partner instead of the generic mailbox if desired. A PDF can optionally be generated at acceptance time and sent to either the merchant or the client (or both) with the acceptance e-mails.  See sample **[PDF copy](https://support.apxium.com/hubfs/OPS%20Support/PDF%20Engagement.pdf?hsLang=en)**. Please contact Apxium Support if you wish this to be configured.   Voided Engagement Email to the Client ![](https://support.apxium.com/hs-fs/hubfs/Void%20Engagement%20Client%20Email-png.png?width=500&height=649&name=Void%20Engagement%20Client%20Email-png.png) All of these emails are also recorded in the Admin \> Sent Emails page. ![](https://support.apxium.com/hs-fs/hubfs/Sent%20Emails%20Page-png.png?width=688&height=399&name=Sent%20Emails%20Page-png.png)   - [Article Navigation Guide](https://support.apxium.com/knowledge/article-navigation-guide?hsLang=en#main-content) - [Article Navigation Guide](https://support.apxium.com/knowledge/article-navigation-guide?hsLang=en#article-navigation-guide) - [Apxium Collect](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#main-content) - [General Features](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#general-features) - [Communications](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#communications) - [Client Experience](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#client-experience) - [Payments, Settlements & Reconciliations](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#payments-settlements-reconciliations) - [Engagement / Proposals](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#engagement-proposals) - [APX Auto (Direct Debiting Invoices)](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#apx-auto-direct-debiting-invoices) - [Instalment Agreements (Non-SOR On Balance Sheet Instalments)](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#instalment-agreements-non-sor-on-balance-sheet-instalments) - [Professional Fee Funding (SOR) - Funded Instalments](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#professional-fee-funding-sor-funded-instalments) - [Reports](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#reports) - [Integrations](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#integrations) - [Onboarding Articles & Other Helpful Guides](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#onboarding-articles-other-helpful-guides) - [Apxium Audit Safe](https://support.apxium.com/knowledge/apxium-audit-safe?hsLang=en#main-content) - [General Features](https://support.apxium.com/knowledge/apxium-audit-safe?hsLang=en#general-features) - [Creating Offers/Subscriptions](https://support.apxium.com/knowledge/apxium-audit-safe?hsLang=en#creating-offers-subscriptions) - [Offer Emails and Documentation](https://support.apxium.com/knowledge/apxium-audit-safe?hsLang=en#offer-emails-and-documentation) - [Accepting / Declining Audit Safe Subscription](https://support.apxium.com/knowledge/apxium-audit-safe?hsLang=en#accepting-declining-audit-safe-subscription) - [Active Audit Safe Subscriptions](https://support.apxium.com/knowledge/apxium-audit-safe?hsLang=en#active-audit-safe-subscriptions) - [Audit Safe Renewal / Rollover](https://support.apxium.com/knowledge/apxium-audit-safe?hsLang=en#audit-safe-renewal-rollover) - [Pricing](https://support.apxium.com/knowledge/apxium-audit-safe?hsLang=en#pricing) - [Others](https://support.apxium.com/knowledge/apxium-audit-safe?hsLang=en#others) - [Apxium Pay My Bill](https://support.apxium.com/knowledge/apxium-pay-my-bill?hsLang=en#main-content) - [Pay My Bill](https://support.apxium.com/knowledge/apxium-pay-my-bill?hsLang=en#pay-my-bill) - [Payments and Settlements](https://support.apxium.com/knowledge/apxium-pay-my-bill?hsLang=en#payments-and-settlements) - [Communications](https://support.apxium.com/knowledge/apxium-pay-my-bill?hsLang=en#communications) - [APX Auto (Direct Debiting Invoices)](https://support.apxium.com/knowledge/apxium-pay-my-bill?hsLang=en#apx-auto-direct-debiting-invoices) - [Payrix](https://support.apxium.com/knowledge/apxium-pay-my-bill?hsLang=en#payrix) - [Client POS - Non Integrated \[North America\]](https://support.apxium.com/knowledge/client-pos-non-integrated-north-america?hsLang=en#main-content) - [Client POS - General Features](https://support.apxium.com/knowledge/client-pos-non-integrated-north-america?hsLang=en#client-pos-general-features) - [APX Capital - Tax Pay for Introducers](https://support.apxium.com/knowledge/apx-capital-tax-pay-for-introducers?hsLang=en) - [APX Capital - Tax Pay For Borrowers](https://support.apxium.com/knowledge/apx-capital-tax-pay-for-borrowers?hsLang=en) [![Apxium Advanced Software Solutions for Accountant](https://support.apxium.com/hs-fs/hubfs/Logos/apxium-logo.png?width=144&height=50&name=apxium-logo.png "Apxium Advanced Software Solutions for Accountant")](http://www.apxium.com?hsLang=en) Copyright © 2025, Apxium HQ