When a payment is successful, the client receives the payment confirmation instantly.
Note: This also applies to the Pay My Bill Solution.
When a payment is made via a bank account, it will undergo a 2-3 business day clearing process. To ensure the client is informed, the system sends a "Payment Pending Confirmation" email to the client indicating that a direct debit is pending.
This applies to both ad-hoc and APXAuto (direct debit invoice) payments.
Can we switch off this type of communication or modify the Pending Payment Confirmation template?
We cannot deactivate the Pending Payment process nor modify the document without affecting every single client. The Pending Payment document is hard-coded and remains identical in both process and content for the entire Apxium client base.
Related Article: Payment Methods and Payment Processing
If the payment fails, the client will receive a Payment Rejected email with some information about why the payment failed.
Click to see more examples of Payment Rejected Emails based on failure reason