--- title: Admin > Sent Emails Page Overview description: The Sent Emails page in the Apxium Admin portal provides a detailed view of email communications initiated through the platform. It is designed to help administrators track and verify outgoing email a --- [Skip to content](https://support.apxium.com/knowledge/admin-sent-emails-page-overview#main-content) English Show submenu for translations ![apxium-logo.png\]](https://support.apxium.com/hs-fs/hubfs/Logos/apxium-logo.png?width=144&height=50&name=apxium-logo.png) Open main navigation Close main navigation - English Show submenu for translations Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Apxium Help Center](https://support.apxium.com/knowledge?hsLang=en) 2. [Apxium Collect](https://support.apxium.com/knowledge/apxium-collect?hsLang=en) 3. [Communications](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#communications) # Admin \> Sent Emails Page Overview The **Sent Emails** page in the Apxium Admin portal provides a detailed view of email communications initiated through the platform. It is designed to help administrators track and verify outgoing email activity related to **engagements and collections**—offering transparency over **manual sends**, **debtor-initiated communication** (e.g. payment confirmations), and **system-generated emails**. **Important:** This view only confirms that an email was **initiated**. It does **not** provide delivery analytics such as *Delivered, Bounced, Opened,* or *Clicked* statuses. For more information on email delivery tracking, refer to this article: [Email Activity Tracking for Apxium Communications](https://support.apxium.com/knowledge/email-activity-tracking-for-apxium-communications?hsLang=en)   --- ### **Email Grid View** #### **Sent By Column** - The **"Sent By"** column allows users to see **who triggered** the email. - This includes: - **Manually initiated emails** from firm users (e.g., `accounts@cbdaccounting.com.au`) - **Client-initiated emails** (shown as **“Debtor”**) triggered when a client enters an email address other than the email address we have on file and sends a copy of the payment confirmation upon making payment. - If the **"Sent By"** field is **blank**, it indicates that the email was **system-generated**. --- ### **Debtor Identification Columns** The email grid now includes: - **Debtor Name** - **Debtor Code** - **Debtor Partner** These fields provide quick context about the email recipient and their assigned partner, which is especially useful for Audit Safe triggered emails, engagement communications, ad-hoc statement sends, and payment confirmations. ![](https://support.apxium.com/hs-fs/hubfs/Resending%20Emails%20(7)-jpg-1.jpeg?width=688&height=227&name=Resending%20Emails%20(7)-jpg-1.jpeg) --- ### **Forwarding Emails from Sent Emails Page** When an email is **forwarded from the Sent Emails page**, it is **not captured** in any logs accessible to the firm. Forwarding is **not intended as a standard operation**. **Recommended Practice:** Use the **"Send Ad-hoc Statement"** feature to generate and send a new, fully logged statement or invoice. This ensures accurate audit trails and system visibility.   You may still forward other types of communication, but please note that these actions are **not currently recorded** in the Sent Emails page. --- ### **Customise Your View** You can personalise the Email grid by selecting which columns appear. Simply navigate to the right-hand side of the screen, open the **Columns** panel, and tick the fields you want to display. This allows you to tailor the data view based on your workflow and preferences. ![](https://support.apxium.com/hs-fs/hubfs/Screenshot%202025-07-28%20at%201-51-34%E2%80%AFpm-png-1.png?width=250&height=309&name=Screenshot%202025-07-28%20at%201-51-34%E2%80%AFpm-png-1.png)     - [Article Navigation Guide](https://support.apxium.com/knowledge/article-navigation-guide?hsLang=en#main-content) - [Article Navigation Guide](https://support.apxium.com/knowledge/article-navigation-guide?hsLang=en#article-navigation-guide) - [Apxium Collect](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#main-content) - [General Features](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#general-features) - [Communications](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#communications) - [Client Experience](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#client-experience) - [Payments, Settlements & Reconciliations](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#payments-settlements-reconciliations) - [Engagement / Proposals](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#engagement-proposals) - [APX Auto (Direct Debiting Invoices)](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#apx-auto-direct-debiting-invoices) - [Instalment Agreements (Non-SOR On Balance Sheet Instalments)](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#instalment-agreements-non-sor-on-balance-sheet-instalments) - [Professional Fee Funding (SOR) - Funded Instalments](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#professional-fee-funding-sor-funded-instalments) - [Reports](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#reports) - [Integrations](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#integrations) - [Onboarding Articles & Other Helpful Guides](https://support.apxium.com/knowledge/apxium-collect?hsLang=en#onboarding-articles-other-helpful-guides) - [Apxium Audit Safe](https://support.apxium.com/knowledge/apxium-audit-safe?hsLang=en#main-content) - [General Features](https://support.apxium.com/knowledge/apxium-audit-safe?hsLang=en#general-features) - [Creating Offers/Subscriptions](https://support.apxium.com/knowledge/apxium-audit-safe?hsLang=en#creating-offers-subscriptions) - [Offer Emails and Documentation](https://support.apxium.com/knowledge/apxium-audit-safe?hsLang=en#offer-emails-and-documentation) - [Accepting / Declining Audit Safe Subscription](https://support.apxium.com/knowledge/apxium-audit-safe?hsLang=en#accepting-declining-audit-safe-subscription) - [Active Audit Safe Subscriptions](https://support.apxium.com/knowledge/apxium-audit-safe?hsLang=en#active-audit-safe-subscriptions) - [Audit Safe Renewal / Rollover](https://support.apxium.com/knowledge/apxium-audit-safe?hsLang=en#audit-safe-renewal-rollover) - [Pricing](https://support.apxium.com/knowledge/apxium-audit-safe?hsLang=en#pricing) - [Others](https://support.apxium.com/knowledge/apxium-audit-safe?hsLang=en#others) - [Apxium Pay My Bill](https://support.apxium.com/knowledge/apxium-pay-my-bill?hsLang=en#main-content) - [Pay My Bill](https://support.apxium.com/knowledge/apxium-pay-my-bill?hsLang=en#pay-my-bill) - [Payments and Settlements](https://support.apxium.com/knowledge/apxium-pay-my-bill?hsLang=en#payments-and-settlements) - [Communications](https://support.apxium.com/knowledge/apxium-pay-my-bill?hsLang=en#communications) - [APX Auto (Direct Debiting Invoices)](https://support.apxium.com/knowledge/apxium-pay-my-bill?hsLang=en#apx-auto-direct-debiting-invoices) - [Payrix](https://support.apxium.com/knowledge/apxium-pay-my-bill?hsLang=en#payrix) - [Client POS - Non Integrated \[North America\]](https://support.apxium.com/knowledge/client-pos-non-integrated-north-america?hsLang=en#main-content) - [Client POS - General Features](https://support.apxium.com/knowledge/client-pos-non-integrated-north-america?hsLang=en#client-pos-general-features) - [APX Capital - Tax Pay for Introducers](https://support.apxium.com/knowledge/apx-capital-tax-pay-for-introducers?hsLang=en) - [APX Capital - Tax Pay For Borrowers](https://support.apxium.com/knowledge/apx-capital-tax-pay-for-borrowers?hsLang=en) [![Apxium Advanced Software Solutions for Accountant](https://support.apxium.com/hs-fs/hubfs/Logos/apxium-logo.png?width=144&height=50&name=apxium-logo.png "Apxium Advanced Software Solutions for Accountant")](http://www.apxium.com?hsLang=en) Copyright © 2025, Apxium HQ